Shipping policy

GarboGuard Shipping Policy (Australia)

At GarboGuard, we are committed to providing a reliable and transparent shipping experience across Australia. Our goal is to ensure your order arrives safely, on time, and with clear expectations every step of the way.

Shipping Coverage

We currently ship within Australia only.
At this time, we do not offer international shipping.

Order Processing & Delivery Times

Order Cut-Off Time
Orders placed before 5:00 PM (Sydney Time, GMT+10) are processed the same business day.
Orders placed after this time will be processed on the next business day.

Handling Time
1–4 business days (Monday to Friday)
During this time, your order is prepared, packed, and handed over to the carrier.

Transit Time
6–12 business days (Monday to Friday), depending on your location.

Estimated Delivery Window
7–16 business days total (handling + transit)

Please note: Delivery times are estimates and may vary due to peak periods, remote locations, or carrier delays.

Shipping Costs

Free Standard Shipping
We offer free shipping on all orders within Australia — no minimum purchase required.

Carrier Services

We partner with trusted carriers to ensure safe and efficient delivery, including:

  • Australia Post
  • DHL eCommerce
  • Other regional courier services (when applicable)

The carrier used will depend on your delivery location and package size.

Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and tracking link.

You can track your order anytime via our Track Your Order page or directly through the carrier’s website.

Missing, Incorrect, or Damaged Items

If your order arrives with missing, incorrect, or damaged items, please contact us within 7 days of delivery and include:

  • Your order number
  • A description of the issue
  • Photos of the package and items received (if applicable)

We will review the issue and provide a suitable resolution, such as a replacement or refund.

Delivery Issues

If your order is delayed, tracking is unclear, or you believe your package may be lost, please contact us as soon as possible.

Email: info@garboguard.com

Customer Support Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT+10)

We aim to respond within 24 hours (Mon–Fri). Messages sent over the weekend will be answered on Monday.